Karen Dillon brings more than four decades of automotive industry experience to The Lion Partnership, with a career built around helping dealerships identify opportunities, improve processes, and protect profitability. As President and Co-Founder of ProfitKeeperPro, Karen has made Fixed Operations accountability her specialty... helping dealers understand the critical difference between gross profit earned and gross profit actually retained.

Karen entered the automotive industry in 1985, initially working with automobile dealers in credit insurance and extended service contracts. She later joined Lease Marketing, Ltd., helping grow LeaseLink from 65 installations to more than 4,000 dealership and financial-industry customers before its acquisition by Dealertrack. She subsequently helped develop and expand TimeHighway, an OEM-endorsed service department management platform used by hundreds of dealerships, and later served as Executive Vice President of Affinitiv.

Today, Karen is focused on the financial and operational blind spots inside Fixed Operations. Through ProfitKeeperPro, she helps dealerships audit repair orders and parts invoices in real time, identify profit exceptions, uncover process failures, enforce policy compliance, and create greater accountability without adding workload or simply raising prices.

As Lion Partnership’s VP & Strategic Advisor: Fixed Ops Forensics, Karen brings a forensic mindset to one of the dealership’s most important profit centers. Her philosophy is straightforward: dealerships don't need more reports... they need actionable visibility into where money is being lost and the discipline to correct it.

Karen represents exactly what The Lion Partnership stands for: People, Process, Technology and Purpose Over Profit.